Privacy Policy

Who We Are

This website is operated by Ace Work 1 Ltd, trading as M&B Maintenance & Building Contractors ("M&B", "we", "us", "our").

Registered office: Unit 3 Pool Street, Wolverhampton, WV2 4HN
Company number: 15638548
Email: acework1@hotmail.com
Phone: 07581 252370

We are the data controller for the personal data described in this policy. [ICO registration number: to be confirmed - flagged below.]

What Information We Collect

We collect personal data when you contact us through our website or by phone or WhatsApp. This may include:

Name
Email address
Phone number
Postcode
Any other details you choose to share with us about your enquiry (for example, a description of the work you need)

We also collect some technical data automatically through Google Analytics when you browse our website, such as your approximate location, device type and how you interact with our pages. This data does not directly identify you.

What We Do With Your Information

We use your information to:

Respond to your enquiry and provide a quote
Arrange site visits and carry out agreed work
Communicate with you about ongoing or completed projects
Understand how visitors use our website, so we can improve it
Meet our legal and accounting obligations

We do not use your information for marketing emails or newsletters, and we do not sell your data to third parties.

Our Legal Basis For Processing Your Data

We process your personal data on the following bases:

Contract: to provide a quote and carry out work you've asked us to do
Legitimate interests: to respond to enquiries efficiently and improve our website
Legal obligation: to keep records for accounting and tax purposes

Cookies & Analytics

Our website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies, which are small text files stored on your device.

Google Maps & Google Business Profile

Our home page includes an embedded Google Map to help you find us. This is provided by Google LLC, who may collect data about your interaction with the map in line with their own privacy policy. We link to Google's privacy policy where the map appears.

Sharing Your Information

We work with trusted subcontractors and tradespeople to carry out certain jobs. Where this applies, we share the minimum contact details needed (such as your name, phone number and address) so a site visit or work can be arranged. You will always have a familiar site manager as your main point of contact throughout the project.

We do not share your data with any other third parties for marketing purposes.

How Long We Keep Your Information

We keep enquiry and customer data for 3 years from your last contact with us, after which it is securely deleted, unless we're required to keep it for longer for legal or accounting reasons.

Your Rights

Under UK data protection law, you have the right to:

Ask us what personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Object to how we use your data
Ask us to restrict how we use your data

To exercise any of these rights, contact us at acework1@hotmail.com or 07581 252370.

If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Keeping Your Information Secure

We take reasonable steps to protect your personal data, including secure storage of enquiry records and limiting access to those who need it to do their job.

Changes To This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this policy or how we handle your data, get in touch:

Email: acework1@hotmail.com
Phone: 07581 252370
Address: Unit 3 Pool Street, Wolverhampton, WV2 4HN